Aramex Privacy Policy
At Aramex Shipping, we respect your privacy and are committed to protecting your personal information. Any data collected through our website or services is used solely to process shipments, provide customer support, and improve our logistics solutions. We do not sell or misuse personal information and apply appropriate security measures to safeguard all data in accordance with applicable laws and regulations.
Information We Collect
We collect information to provide reliable courier and logistics services, improve user experience, and comply with legal obligations.
Personal Information You Provide
When you use our services or contact us, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Sender and receiver information
Shipment details (package type, destination, tracking data)
This information is collected when you:
Book a shipment
Fill out contact forms
Request customer support
Communicate with us via email or phone
Automatically Collected Information
When you visit our website, certain data is collected automatically, including:
IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referral sources
This data helps us understand how users interact with our website and improve performance.
Cookies and Tracking Technologies
Aramex Shipping uses cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze website traffic
Enhance security
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
How We Use Your Information
We use collected information to:
Process and deliver shipments
Manage courier and logistics operations
Provide tracking updates and customer support
Communicate service-related information
Improve website content and functionality
Detect fraud and maintain security
Comply with legal and regulatory obligations
We do not use your personal data for purposes unrelated to shipping and logistics without your consent.
Legal Basis for Processing Information
We process personal data based on:
Your consent
Performance of a contract (shipping services)
Compliance with legal obligations
Legitimate business interests
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Trusted service providers involved in delivery, logistics, and payment processing
IT and system security providers
Legal authorities when required by law
All third parties are required to maintain confidentiality and protect your data.
International Data Transfers
Because we operate globally, your information may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Data Security and Protection
We use administrative, technical, and physical security measures to protect your personal information, including:
Secure servers
Encrypted data transmission
Restricted access to personal data
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
Data Retention Policy
We retain personal data only for as long as necessary to:
Fulfill shipping and logistics services
Meet legal and regulatory requirements
Resolve disputes and enforce agreements
When information is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain data processing activities
Withdraw consent at any time
Requests can be made by contacting us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage users to review the privacy policies of any external sites they visit.
Children’s Privacy
Aramex Shipping does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take immediate steps to delete it.